GoodConnex Privacy Policy

GOODCONNEX

PRIVACY POLICY

Last Updated: September 4, 2026

GoodConnex (“GoodConnex,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through GoodConnex.com and any related websites, applications, features, communications, or services we operate (collectively, the “Platform”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use the Platform.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

GoodConnex is the operator of this Platform.

GoodConnex, Inc

10 Goddard St.

Irvine, CA 92618

support@goodconnex.com

(949) 861-8500

This Privacy Policy applies to information collected through the Platform and related communications.

2. INFORMATION WE COLLECT

The information we collect depends on how you use the Platform and which features you choose to use.

2.1 Account and Profile Information

When you create or manage an account, we may collect:

your name;
email address;
mobile telephone number;
username and password or other authentication credentials;
profile photograph;
mailing, service, or business address;
business name and business-related information;
account type, preferences, and settings; and
other information you choose to add to your profile.

Passwords are stored or processed using security measures designed to prevent them from being read in plain text.

2.2 Listings and User Content

We collect information you submit, upload, publish, or exchange through the Platform, including:

listings and responses to listings;
descriptions of services, requests, or opportunities;
photographs, images, and other attachments;
reviews and ratings;
messages and communications between users;
profile content; and
other content you choose to provide.

Some profile information, listings, photographs, reviews, and other content may be visible to other GoodConnex users or to the public, depending on the feature and your settings. You should not publish information that you do not want others to see.

2.3 Location Information

We may collect location information in the following ways:

an address, ZIP code, service area, or location you enter manually;
approximate location derived from your IP address; and
with your permission, location information provided by your mobile device.

We use location information to display geographically relevant listings, connect users with nearby opportunities, improve search results, prevent fraud, and operate location-based features.

You may decline or withdraw device-location permission through your device settings. Certain location-based features may not operate properly without this permission. You may still be able to enter a location or service area manually where that option is available.

GoodConnex does not publicly display a user’s precise device location unless the user intentionally provides or publishes that information through a Platform feature.

2.4 Camera and Photo Library

When you choose to take or upload a photograph, the Platform may request access to your device’s camera or selected photographs in your photo library.

GoodConnex accesses the camera or photographs only when you choose to use a feature requiring that access and subject to the permissions you grant through your device. You may withdraw these permissions in your device settings, although doing so may prevent you from uploading photographs directly through the Platform.

2.5 Communications and Customer Support

When you contact GoodConnex, communicate with another user through the Platform, or request customer support, we may collect:

the content of the communication;
the date and time of the communication;
the identities or account identifiers of the participants;
contact information; and
information needed to investigate and respond to the request.

2.6 SMS Communications

When you provide your mobile telephone number, we may use it to send transactional or service-related text messages, including:

one-time passcodes;
identity or account-verification messages;
authentication codes;
security alerts;
notices concerning your account or listings; and
other communications necessary to provide requested Platform services.

Message frequency varies according to account activity. Message and data rates may apply.

GoodConnex does not sell, rent, or share SMS opt-in information, SMS consent records, or mobile telephone numbers with third parties or affiliates for their own marketing or promotional purposes.

A communications provider may process your telephone number and message-delivery information solely as needed to deliver GoodConnex messages and support related services.

You may obtain assistance with SMS communications by contacting support@goodconnex.com. Where applicable, you may stop optional text messages by following the instructions in the message. Opting out of optional messages does not prevent GoodConnex from sending essential security or account-related notices when legally permitted.

2.7 Payment and Transaction Information

When you purchase a GoodConnex service or posting option, we may collect or receive:

your name and billing contact information;
transaction amount and date;
subscription or purchase status;
payment confirmation;
limited payment-method information, such as card type and the last four digits; and
records needed for accounting, customer support, fraud prevention, and legal compliance.

Payments made through the GoodConnex website may be processed by Stripe or another disclosed payment processor. GoodConnex generally does not directly receive or store complete payment card numbers processed by these providers. Payment processors collect and process information according to their own privacy policies and security requirements.

Apple may process purchases made through the iOS application. Apple’s terms and privacy policies govern Apple’s handling of payment information. GoodConnex may receive transaction confirmations, purchase identifiers, subscription status, and related information from Apple but does not receive the complete payment-card information associated with an Apple transaction.

2.8 Information Collected Automatically

When you access or use the Platform, our service providers and we may automatically collect:

IP address;
device type and model;
browser type;
operating system and app version;
language and time-zone settings;
device or account identifiers;
referring pages or URLs;
dates and times of access;
pages, screens, features, and listings viewed;
searches, clicks, and other interactions;
diagnostic, performance, and crash information;
security and fraud-prevention information; and
cookie and similar technology data.

We use this information to operate, secure, diagnose, analyze, and improve the Platform.

2.9 Cookies and Similar Technologies

The GoodConnex website and certain Platform services may use cookies, pixels, local storage, software development kits, log files, and similar technologies to:

keep users signed in;
remember preferences;
provide requested functionality;
understand how the Platform is used;
measure performance;
identify and resolve technical problems;
protect accounts and prevent fraud; and
support communications and analytics.

You can manage browser cookies through your browser settings. Mobile-device permissions can be managed through your device settings. Disabling certain technologies may affect Platform functionality.

2.10 Information From Third Parties

We may receive information from:

payment processors and app marketplaces;
authentication providers, if you use a third-party sign-in option;
analytics, hosting, security, and communications providers;
other GoodConnex users;
referral or business partners; and
publicly available sources, when permitted by law.

If you use Sign in with Apple, Google Sign-In, or another authentication service, we may receive information that you authorize that provider to share, such as your name, email address, or provider-specific account identifier.

3. HOW WE USE INFORMATION

We may use personal information to:

create, authenticate, maintain, and secure accounts;
provide, operate, and improve the Platform;
publish profiles, listings, photographs, reviews, and other user-selected content;
connect providers, requesters, and other users;
personalize listings, search results, and Platform features;
process purchases, payments, subscriptions, and billing records;
send authentication codes and account, transaction, security, and service notices;
respond to questions and provide customer support;
communicate with users about Platform services and updates;
send promotional communications when permitted by law;
analyze usage, performance, and trends;
diagnose and correct errors;
detect, investigate, and prevent fraud, abuse, security incidents, and unlawful conduct;
moderate content and enforce our terms, policies, and community standards;
protect GoodConnex, our users, and others;
comply with accounting, tax, regulatory, and legal obligations; and
establish, exercise, or defend legal claims.

If we want to use personal information for a materially different purpose, we will provide notice and obtain consent where required by law.

4. HOW WE DISCLOSE INFORMATION

We may share information in the following circumstances:

4.1 With Other Users

Information you intentionally publish—such as a profile, business information, listing, photograph, review, rating, or service area—may be visible to other users or the public.

When users communicate or transact through the Platform, we may provide the information reasonably necessary to facilitate that interaction. We do not disclose a user’s complete payment-card information to other users.

4.2 With Service Providers

We may provide information to companies that perform services for GoodConnex, including providers of:

cloud hosting and data storage;
payment processing;
authentication;
email and SMS delivery;
analytics and performance measurement;
crash reporting and technical diagnostics;
customer support;
maps and location services;
content storage and delivery;
security and fraud prevention; and
professional services.

These providers may process information only as needed to perform services for GoodConnex or as otherwise permitted by their agreements and applicable law. We require service providers receiving personal information from us to protect it consistently with this Privacy Policy and applicable legal requirements.

Current providers may include:

Stripe: website payment processing;
Apple: iOS distribution, authentication or payment processing, where applicable;

4.3 For Legal Compliance and Protection

We may disclose information if we believe in good faith that doing so is necessary to:

comply with applicable law, regulation, subpoena, court order, or legal process;
respond to lawful requests by public authorities;
enforce our terms, agreements, or policies;
protect our rights, property, or safety;
protect the rights, property, or safety of Users or others; or
investigate fraud, security issues, or illegal activity.

4.4 Business Transfers

If GoodConnex is involved in a merger, acquisition, financing, asset sale, reorganization, bankruptcy, or similar transaction, your information may be transferred as part of that transaction, subject to applicable law.

4.5 With Your Consent

We may share your information for other purposes disclosed to you at the time of collection or with your consent.

4.6 Sale, Sharing and Advertising

GoodConnex does not sell personal information for money and does not share personal information for cross-context behavioral advertising as those terms are defined under California law. We do not use sensitive personal information to infer characteristics about users.

5. DEVICE PERMISSIONS & YOUR CONSENT

Depending on the features you use, the Platform may request permission to access your device’s location, camera, selected photographs, notifications, or other functions.

We request access only when it is reasonably related to a Platform feature. Apple and your device provide controls through which you can grant, decline, or withdraw permission.

You can review or change permissions through your device settings. Withdrawing permission will stop future access governed by that permission but may not delete information previously collected. You may request deletion as described below.

6. ANALYTICS & DIAGNOSTIC INFORMATION

GoodConnex may use analytics and diagnostic services to understand how the Platform is used, measure performance, identify technical problems, prevent fraud, and improve the user experience.

GoodConnex does not use personal information to track users across apps or websites owned by other companies for targeted advertising or advertising measurement. GoodConnex does not share personal information with data brokers.

Analytics and diagnostic providers may process limited technical and usage information solely to provide services to GoodConnex, subject to applicable privacy and data-protection requirements.

7. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, database, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.

If you believe your account or information has been compromised, please contact us promptly.

8. DATA RETENTION & DELETION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Platform, maintaining security, meeting accounting and legal obligations, resolving disputes, and enforcing agreements.

Retention periods depend on the type of information and why it was collected:

Account and profile information: retained while the account remains active and for a limited period afterward when reasonably necessary for security, dispute resolution, or legal compliance.
Listings and user content: retained while published or associated with an active account. When an account is deleted, associated listings and profile content will be deleted, de-identified, or removed from public view, subject to legal and operational exceptions.
Messages and transaction records: retained as reasonably necessary to provide the service, protect users, resolve disputes, prevent fraud, and satisfy legal requirements.
Payment and financial records: retained for the periods required by tax, accounting, payment, fraud-prevention, and other applicable laws.
Support and security records: retained for as long as reasonably necessary to address the request, maintain security, prevent abuse, and document our response.
Backups: deleted information may remain in restricted backups for a limited period until those backups are overwritten according to our normal retention schedule.

When information is no longer reasonably necessary, we delete, aggregate, or de-identify it, subject to applicable law.

9. ACCOUNT DELETION

If the GoodConnex app supports account creation, users may initiate deletion of their account from within the app by following:

Deleting the app from a device does not delete the user’s GoodConnex account.

An account-deletion request will result in deletion of the account and personal information associated with it, including profile information and active listings, unless GoodConnex must or is permitted to retain particular information for purposes such as:

completing an outstanding transaction;
maintaining required tax or accounting records;
preventing fraud or abuse;
protecting the safety or rights of users;
resolving disputes;
complying with a legal obligation; or
establishing, exercising, or defending legal claims.

Where immediate deletion is not possible, we will explain any additional steps or verification reasonably required and complete the request within the period required by applicable law.

Users may also contact support@goodconnex.com with questions about account deletion. However, the email address is not a substitute for the required in-app account-deletion option.

10. YOUR PRIVACY CHOICES

Depending on your location and applicable law, you may request that GoodConnex:

provide access to personal information associated with you;
provide information about how we collect, use, and disclose it;
correct inaccurate personal information;
delete personal information;
provide a portable copy of certain information;
restrict or object to certain processing;
withdraw consent for processing based on consent; or
review an action taken in response to a privacy request.

You may update certain information through your account settings or submit a request to support@goodconnex.com.

We may need to verify your identity before fulfilling a request. Verification information will be used only to process and protect the request. We may deny or limit a request when permitted by law and will provide an explanation when legally required.

Withdrawing consent does not affect processing performed before the withdrawal.

Marketing Communications

You may unsubscribe from promotional emails by following the unsubscribe instructions in the message or contacting us. Even if you opt out of promotional communications, we may continue sending non-promotional messages concerning your account, transactions, security, or use of the Platform.

Device Permissions

You may manage location, camera, photo, notification, and other app permissions through your device settings.

You may manage browser cookies through your browser settings and any privacy controls made available on the GoodConnex website.

11. CALIFORNIA PRIVACY RIGHTS

California residents may have rights to know, access, correct, or delete personal information and to obtain information about its collection, use, sale, sharing, and disclosure. Where applicable, residents may also have the right to opt out of the sale or sharing of personal information and to limit certain uses of sensitive personal information.

GoodConnex will not unlawfully discriminate against a person for exercising an applicable privacy right.

To submit a request, contact:

Email: support@goodconnex.com

Telephone: (949) 861-8500

An authorized agent may submit a request when permitted by law. We may require proof of authorization and verification of the consumer’s identity.

The rights described in this section apply only to the extent provided by applicable law. Certain information and organizations may be exempt.

12. CHILDREN’S PRIVACY

The Platform is intended only for individuals who are at least 18 years old. GoodConnex does not knowingly collect personal information from anyone under 18.

If we learn that someone under 18 has provided personal information through the Platform, we will take reasonable steps to delete it. If you believe a minor has provided personal information to GoodConnex, contact support@goodconnex.com.

13. INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, acquisition, destruction, loss, misuse, alteration, and disclosure.

These safeguards may include access controls, encryption in transit, secure credential handling, monitoring, and provider-management practices, as appropriate to the information and risk.

No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security. If you believe your account or information has been compromised, contact us promptly at support@goodconnex.com.

14. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites, services, maps, payment tools, or external content not controlled by GoodConnex. We are not responsible for the privacy practices, content, or security of third parties. Your interactions with those third parties are governed by their own terms and policies.

15. INTERNATIONAL DATA TRANSFERS

GoodConnex is based in the United States. If you access the Platform from another country, information may be transferred to, stored in, or processed in the United States and other jurisdictions where GoodConnex or its service providers operate. Those jurisdictions may have privacy laws different from those of your location. Where required, GoodConnex will use appropriate safeguards for international transfers.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in the Platform, our information practices, or applicable requirements.

When we make changes, we will revise the “Last Updated” date at the top of this page. If a change materially affects how we use or disclose personal information, we will provide additional notice or obtain consent when required by law.

17. CONTACT US

If you have questions about this Privacy Policy or our information practices, you may contact us at:

GoodConnex, Inc

10 Goddard St.

Irvine, CA 92618

Email: support@goodconnex.com

(949) 861-8500