GOODCONNEX

ONLINE USER AGREEMENT

May 11, 2026

READ THIS AGREEMENT CAREFULLY

By creating an account, accessing, or using GoodConnex.com (the “Platform”), you agree to be bound by this Online User Agreement (“Agreement”). If you do not agree to all of these terms, do not access or use the Platform.

1. PURPOSE AND ACCEPTANCE OF TERMS

1.1 Platform Description

GoodConnex is an online platform that connects individuals or entities who offer goods and/or services (“Providers”) with individuals or entities who request, purchase, or otherwise seek those goods and/or services (“Requesters”).

Providers and Requesters are collectively referred to in this Agreement as “Users.”

The Platform acts solely as a neutral intermediary that facilitates initial contact among Users. The Platform is not a party to any transaction, agreement, negotiation, communication, payment, booking, sale, return, exchange, delivery, or service arrangement between Users. Any agreement or interaction between Users is solely between those Users.

The Platform does not supervise, direct, control, manage, or guarantee any transaction or the quality, legality, safety, accuracy, availability, delivery, performance, timing, or completion of any goods or services offered by Users.

1.2 Acceptance of Terms

By accessing or using the Platform, you represent that you have read, understood, and agree to be bound by this Agreement and any policies referenced herein. The terms “you” and “your” refer to any User of the Platform, whether acting as a Provider or a Requester.

1.3 Modification of Terms

The Platform reserves the right to revise this Agreement at any time in its sole discretion. Any changes become effective when posted on the Platform or otherwise communicated to Users. Your continued use of the Platform after any such changes constitutes your acceptance of the revised Agreement.

2. ROLE OF THE PLATFORM AND LIABILITY LIMITATIONS

2.1 Neutral Intermediary and Limited Role

The Platform’s role is limited to providing an online venue through which Users may locate, contact, and communicate with one another regarding potential goods and services.

The Platform does not:

• participate in negotiations between Users;
• process or guarantee payments between Users unless expressly stated otherwise;
• fulfill, ship, deliver, store, or inspect goods;
• perform or supervise services;
• verify the identity, qualifications, licensing, insurance, certifications, background, legality, or reliability of any User; or
• endorse any User, listing, product, or service.

Providers are independent third parties and are not employees, partners, agents, joint venturers, or representatives of the Platform.

2.2 No Ongoing Responsibility

After facilitating initial contact, the Platform has no obligation to monitor, supervise, mediate, or resolve disputes between Users, including disputes relating to bookings, cancellations, refunds, nonperformance, product defects, quality issues, lateness, safety, personal injury, property damage, or financial loss.

2.3 No Guarantee or Warranty

The Platform makes no representations or warranties regarding any User, listing, communication, transaction, good, or service. All Users are solely responsible for conducting their own due diligence before entering into any transaction or relationship through the Platform.

2.4 Compliance with Applicable Law

This Agreement shall be interpreted and enforced to the fullest extent permitted by applicable law, including the laws of the State of California.

2.5 Provider-Side Exemptions

To the fullest extent permitted by law, the Platform is not responsible for verifying a Provider’s qualifications, licenses, insurance, permits, certifications, compliance with laws, or ability to perform any goods or services offered through the Platform.

The Platform does not guarantee the outcome, timeliness, legality, quality, safety, suitability, or functionality of any goods or services offered by Providers.

3. USER RESPONSIBILITIES AND ASSUMPTION OF RISK

3.1 Due Diligence

Each User is solely responsible for evaluating and verifying the identity, qualifications, credibility, legality, and suitability of any other User before engaging in any transaction or interaction. This includes, where applicable, confirming licenses, insurance, certifications, product authenticity, safety, hygiene, shipping practices, pricing, refunds, cancellations, and any other relevant legal or professional requirements.

3.2 Compliance with Laws

All Users agree to comply with all applicable local, state, federal, and international laws, rules, and regulations in connection with their use of the Platform, including consumer protection, advertising, privacy, intellectual property, licensing, tax, transportation, lodging, health, safety, and import/export laws where applicable.

3.3 Assumption of Risk

You acknowledge and agree that any interaction or transaction with another User may involve risks, including but not limited to personal injury, illness, death, property damage, fraud, theft, financial loss, booking failures, service dissatisfaction, delivery problems, or other damages.

By using the Platform, you knowingly and voluntarily assume all risks associated with contacting or transacting with other Users.

Examples of possible risks include, without limitation:

Food and Delivery Risks. Food may be prepared improperly, may contain allergens, may be unsanitary, may be delayed, or may differ from its description.

Transportation Risks. Rides, travel services, or driver-related services may involve accidents, unsafe driving, delays, route deviations, or other transportation-related harms.

Booking and Lodging Risks. Hotels, accommodations, or other lodging services may be overbooked, canceled, misrepresented, unavailable, unsafe, unsanitary, or otherwise unsatisfactory.

Beauty, Care, or Personal Services Risks. Salon, cosmetic, wellness, or care-related services may involve poor hygiene, allergic reactions, infections, unsatisfactory results, or other health and safety concerns.

Ticketing and Event Risks. Event tickets or reservations may be invalid, unavailable, canceled, duplicated, or denied.

These examples are illustrative only and not exhaustive. The Platform is not responsible for these or any other risks arising from User interactions.

4. FEES AND PAYMENT

4.1 Standard Provider Subscription Fee

Providers offering services through the Platform are subject to a monthly subscription fee of $19.99 per category unless a different fee category expressly applies.

4.2 Hotel Subscription Fee

Providers offering hotel-related listings, accommodations, hotel bookings, or substantially similar lodging-related services through the Platform are subject to a monthly subscription fee of $1,999 per month.

4.3 Requester Access

Unless otherwise stated by the Platform in writing or on the Platform itself, Requesters are not charged a monthly subscription fee simply for browsing, searching, or requesting goods or services through the Platform.

4.4 Billing and Renewal

Applicable subscription fees are billed on a recurring monthly basis beginning on the date of initial payment and will automatically renew each month unless canceled in accordance with the Platform’s then-current cancellation procedures.

4.5 No Per-Post Fee

The Platform does not charge a $1.99 per-post fee. Any prior references to per-post fees are no longer applicable.

4.6 Fee Changes

The Platform reserves the right to change pricing, introduce new fees, modify subscription categories, or discontinue any pricing plan at any time in its sole discretion. Any such changes shall become effective after notice is posted on the Platform or otherwise communicated to Users. Continued use of the Platform after such notice constitutes acceptance of the updated fees.

4.7 Payment Authorization

If you submit payment information to the Platform, you authorize the Platform and its third-party payment processors to charge the applicable fees, taxes, and any other disclosed charges to your selected payment method.

4.8 No Refunds

Except as required by applicable law or as expressly stated in a separate written refund policy posted by the Platform, all fees are non-refundable.

5. USER CONTENT, LISTINGS, AND PROHIBITED CONDUCT

5.1 User Responsibility for Content

Users are solely responsible for any information, listings, postings, messages, images, descriptions, pricing, offers, claims, reviews, or other content they submit to the Platform (“User Content”).

By posting User Content, you represent and warrant that:

• you own or have the lawful right to post content;
• the post is accurate and not misleading;
• the post does not violate any law or third-party right; and
• the post does not contain fraudulent, defamatory, infringing, obscene, harassing, or unlawful material.

5.2 Prohibited Activities

Users may not:

• use the Platform for any unlawful purpose;
• post false, deceptive, fraudulent, or misleading information;
• impersonate any person or entity;
• infringe the intellectual property, privacy, publicity, or other rights of others;
• distribute spam, malware, viruses, or harmful code;
• interfere with the operation or security of the Platform;
• scrape, copy, harvest, or extract Platform data without authorization;
• bypass security or access controls;
• use bots or automated means to access or manipulate the Platform without written permission;
• offer prohibited, illegal, counterfeit, dangerous, or regulated goods or services in violation of law;
• engage in harassment, abuse, threats, discrimination, or other harmful conduct toward other Users.

5.3 Monitoring and Enforcement

The Platform reserves the right, but not the obligation, to monitor activity, investigate suspected violations, remove or refuse content, suspend listings, limit access, terminate accounts, or take legal action in its sole discretion.

5.4 Cooperation with Authorities

The Platform may cooperate with law enforcement, regulators, courts, or other governmental authorities in connection with investigations, legal process, or alleged misconduct.

6. DISCLAIMERS AND LIABILITY WAIVERS

6.1 “As Is” and “As Available”

The Platform is provided on an “AS IS” and “AS AVAILABLE” basis, with all faults and without warranties of any kind, whether express, implied, or statutory.

To the fullest extent permitted by law, the Platform disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, reliability, and any warranties arising out of course of dealing, usage, or trade.

6.2 No Responsibility for Third Parties

The Platform does not own, control, employ, direct, or manage Providers, Requesters, hotels, drivers, delivery persons, restaurants, ticket sellers, salons, service professionals, or any other third party using or referenced through the Platform.

The Platform does not guarantee the identity, credentials, conduct, performance, safety, legality, quality, availability, or reliability of any third party.

6.3 No Liability for User Interactions

To the fullest extent permitted by law, the Platform shall not be liable for any injury, death, illness, property damage, economic loss, fraud, theft, dispute, dissatisfaction, cancellation, delay, defect, or other harm arising out of or related to:

your use of or inability to use the Platform;

• any communication, meeting, booking, or transaction between Users;
• any goods or services offered, purchased, booked, sold, delivered, or performed by Users; or
• any reliance on information obtained through the Platform.

6.4 Indirect Damages

To the fullest extent permitted by law, the Platform shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost business opportunities, data loss, reputational harm, or emotional distress.

6.5 Cap on Liability

To the fullest extent permitted by law, the total aggregate liability of the Platform and its officers, directors, employees, agents, affiliates, licensors, successors, and assigns for any claims arising out of or related to the Platform or this Agreement shall not exceed the greater of:

1. the total amount of fees, if any, paid by you to the Platform in the three (3) months immediately preceding the event giving rise to the claim; or
2. $100.00 USD.

6.6 Third-Party Services

The Platform may rely on third-party providers for services such as payment processing, maps, communications, hosting, analytics, geolocation, identity tools, and other technology functions. The Platform is not responsible for failures, downtime, errors, breaches, or misconduct caused by such third parties.

6.7 Force Majeure

The Platform shall not be liable for any delay, interruption, or failure resulting from causes beyond its reasonable control, including natural disasters, acts of God, war, terrorism, civil unrest, labor disputes, internet failures, utility outages, software failures, cyberattacks, governmental actions, epidemics, pandemics, or other force majeure events.

7. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Platform and its officers, directors, employees, contractors, agents, affiliates, successors, and assigns from and against any claims, demands, actions, proceedings, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your use of the Platform;
• your User Content;
• your violation of this Agreement;
• your violation of any law or third-party right; or
• any transaction, dispute, injury, or damage involving you and another User.

8. ACCOUNT REGISTRATION & SECURITY

8.1 Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account or use the Platform.

8.2 Account Information

You agree to provide accurate, current, and complete information and to keep your information updated.

8.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify the Platform immediately of any unauthorized use or suspected breach of security.

8.4 Suspension & Termination

The Platform may suspend, restrict, or terminate your account or access to the Platform at any time, with or without notice, if the Platform believes you have violated this Agreement, created risk or potential liability, engaged in improper conduct, or for any other reason in its sole discretion.

8.5 Effect of Termination

Termination of access does not relieve you of obligations incurred prior to termination. Except as required by applicable law or an express written refund policy, termination does not entitle you to any refund.

9. PRIVACY

Your use of the Platform is also subject to the GoodConnex Privacy Policy, as amended from time to time, which is incorporated into this Agreement by reference.

10. DISPUTE RESOLUTION

10.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

10.2 Binding Arbitration

Except for matters that may properly be brought in small claims court or claims for injunctive or equitable relief relating to intellectual property or misuse of the Platform, any dispute, claim, or controversy arising out of or relating to this

Agreement or your use of the Platform shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association in accordance with its applicable rules.

The arbitration shall take place in Orange County, California, unless the parties agree otherwise in writing. The arbitration shall be conducted in English before a single arbitrator. The arbitrator’s decision shall be final and binding and may be entered in any court of competent jurisdiction.

10.3 Waiver of Jury Trial and Class Actions

To the fullest extent permitted by law, you and the Platform each waive any right to a jury trial and any right to participate in a class action, class arbitration, private attorney general action, or other representative proceeding. All disputes must be brought solely in an individual capacity.

10.4 Venue for Non-Arbitrable Matters

If any claim is found not subject to arbitration, exclusive jurisdiction and venue shall lie in the state or federal courts located in Orange County, California, and you consent to such jurisdiction and venue.

11. INTELLECTUAL PROPERTY

All content, features, functionality, trademarks, service marks, trade names, logos, designs, text, graphics, software, and other materials provided by the Platform, excluding User Content, are owned by or licensed to the Platform and are protected by intellectual property and other applicable laws.

No part of the Platform may be copied, reproduced, distributed, modified, displayed, performed, or exploited without the Platform’s prior written consent, except as expressly permitted by law.

12. GENERAL PROVISIONS

12.1 Severability

If any provision of this Agreement is found invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

12.2 No Waiver

The failure of the Platform to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision.

12.3 Entire Agreement

This Agreement, together with any policies or terms expressly incorporated by reference, constitutes the entire agreement between you and the Platform regarding your use of the Platform and supersedes all prior or contemporaneous communications, understandings, or agreements on that subject.

12.4 Assignment

You may not assign, transfer, or delegate any rights or obligations under this Agreement without the Platform’s prior written consent. The Platform may assign this Agreement freely.

12.5 Electronic Communications

You consent to receive communications from the Platform electronically, including by email, in-app message, posting on the Platform, or other electronic means. You agree that such communications satisfy any legal requirement that communications be in writing.

13. ACKNOWLEDGMENT

By clicking “I AGREE,” creating an account, accessing the Platform, or otherwise using the Platform, you acknowledge and agree that you:

• have read and understood this Agreement;
• agree to be legally bound by it; and
• accept all risks and responsibilities described herein.