GOODCONNEX
PRIVACY POLICY
GoodConnex (“GoodConnex,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through GoodConnex.com and any related websites, applications, features, communications, or services we operate (collectively, the “Platform”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use the Platform.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
GoodConnex is the operator of this Platform.
GoodConnex, Inc
10 Goddard St.
Irvine, CA 92618
(949) 861-8500
This Privacy Policy applies to information collected through the Platform and related communications.
2. INFORMATION WE COLLECT
We may collect the following categories of information:
2.1 Information You Provide Directly
We may collect personal information you voluntarily provide when you:
- create an account;
- subscribe to a service;
- post or respond to a listing;
- fill out a form;
- contact us by email, phone, or through the Platform;
- request customer support;
- sign up for newsletters or updates; or
- otherwise interact with the Platform.
This information may include:
- full name;
- email address;
- phone number;
- mailing or billing address;
- username and password;
- business name;
- payment and billing details;
- profile information;
- listing details;
- communications you send to us; and
- any other information you choose to provide.
2.2 Information Collected Automatically
When you visit or use the Platform, we may automatically collect certain technical and usage information, such as:
- IP address;
- browser type;
- device type;
- operating system;
- referring URLs;
- pages viewed;
- date and time of visits;
- general geographic location based on IP address;
- clickstream and usage activity; and
- cookies and similar technology data.
2.3 Payment Information
If you pay subscription fees or other charges through the Platform, payment-related information may be collected and processed by us and/or our third-party payment processors. We may receive limited billing information, transaction confirmations, and related records, but full payment card information may be handled directly by the payment processor.
2.4 Communications and Support Information
If you contact us by email, phone, web form, or other means, we may retain records of those communications, including customer support requests and related correspondence.
2.5 User Content
We may collect information you post or submit through the Platform, including listings, descriptions, images, profile details, reviews, messages, and other content.
3. HOW WE USE YOUR INFORMATION
We may use your information for the following purposes:
- to provide, operate, maintain, and improve the Platform;
- to create and manage user accounts;
- to process subscriptions, payments, and billing;
- to display listings, profiles, and related content;
- to connect Providers and Requesters;
- to respond to inquiries and provide customer service;
- to communicate with you about your account or Platform activity;
- to send transactional messages, notices, and updates;
- to send marketing or promotional communications, where permitted;
- to analyze traffic, usage, and trends;
- to protect the security and integrity of the Platform;
- to detect, prevent, and investigate fraud, abuse, or unlawful conduct;
- to enforce our agreements, policies, and terms; and
- to comply with legal obligations.
4. HOW WE SHARE INFORMATION
We may share information in the following circumstances:
4.1 With Other Users
If you post a listing, create a public profile, or otherwise use features designed to connect you with other Users, certain information may be visible to other Users or shared as necessary to facilitate those interactions.
4.2 With Service Providers
We may share information with vendors, contractors, and service providers who perform services on our behalf, such as:
- hosting providers;
- payment processors;
- analytics providers;
- customer service tools;
- marketing service providers;
- email and communications platforms;
- cloud storage vendors; and
- security and fraud prevention providers.
These parties may access information only as reasonably necessary to perform services for us, subject to applicable obligations.
4.3 For Legal Compliance and Protection
We may disclose information if we believe in good faith that doing so is necessary to:
- comply with applicable law, regulation, subpoena, court order, or legal process;
- respond to lawful requests by public authorities;
- enforce our terms, agreements, or policies;
- protect our rights, property, or safety;
- protect the rights, property, or safety of Users or others; or
- investigate fraud, security issues, or illegal activity.
4.4 Business Transfers
If GoodConnex is involved in a merger, acquisition, financing, asset sale, reorganization, bankruptcy, or similar transaction, your information may be transferred as part of that transaction, subject to applicable law.
4.5 With Your Consent
We may share your information for other purposes disclosed to you at the time of collection or with your consent.
5. COOKIES & TRACKING TECHNOLOGIES
We and our vendors may use cookies, pixels, log files, and similar technologies to collect information about how users interact with the Platform.
These technologies may be used to:
- remember your preferences;
- keep you signed in;
- understand how the Platform is used;
- measure traffic and performance;
- improve user experience; and
- support analytics and communications.
You may be able to adjust your browser settings to refuse cookies or alert you when cookies are used. However, some parts of the Platform may not function properly if cookies are disabled.
6. ANALYTICS & THIRD-PARTY TOOLS
We may use third-party analytics, advertising, communications, or technology providers to help us understand usage, improve the Platform, and communicate with users.
These third parties may use cookies or similar technologies in connection with their services. Their collection and use of information is governed by their own privacy policies.
7. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, website, database, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.
If you believe your account or information has been compromised, please contact us promptly.
8. DATA RETENTION
We may retain personal information for as long as reasonably necessary to:
- provide the Platform and related services;
- maintain business and financial records;
- comply with legal obligations;
- resolve disputes;
- enforce our agreements; and
- protect our legitimate business interests.
We may also retain anonymized, aggregated, or de-identified information where permitted by law.
9. YOUR CHOICES
9.1 Account Information
You may update certain account information by logging into your account, if that functionality is available, or by contacting us.
9.2 Marketing Communications
You may opt out of promotional emails by using the unsubscribe link in those emails or by contacting us. Even if you opt out of promotional messages, we may still send you transactional or service-related communications.
9.3 Cookies
You may adjust your browser settings to manage cookies and similar technologies.
9.4 Request to Delete or Access Information
You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law and our legitimate business or legal recordkeeping needs.
10. CHILDREN’S PRIVACY
The Platform is not intended for children under the age of 18. We do not knowingly collect personal information directly from children under 18 without appropriate authorization. If we learn that we have collected personal information from a child in a manner inconsistent with applicable law, we will take reasonable steps to delete it.
If you believe a child has provided personal information to us, please contact us.
11. THIRD-PARTY LINKS AND SERVICES
The Platform may contain links to third-party websites, services, maps, payment tools, or external content not controlled by GoodConnex. We are not responsible for the privacy practices, content, or security of third parties. Your interactions with those third parties are governed by their own terms and policies.
12. INTERNATIONAL USERS
The Platform is operated in the United States. If you access the Platform from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.
By using the Platform, you consent to such transfer, storage, and processing, subject to applicable law.
13. CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy from time to time in our discretion. When we do, we will update the “Last Updated” date above. Any changes will take effect upon posting, unless otherwise stated. Your continued use of the Platform after the revised Privacy Policy is posted constitutes your acceptance of the changes, to the extent permitted by law.
14. CONTACT US
If you have questions about this Privacy Policy or our information practices, you may contact us at:
GOODCONNEX
GoodConnex, Inc
10 Goddard St.
Irvine, CA 92618
(949) 861-8500